Terms of service

These terms apply to projects with Pairwise Studio. Your written quote may add to them.

Quotes and payment

Every project begins with a written quote that states what is included, the price in Australian dollars and the delivery date. Payment is due on delivery for projects under $500, and as set out on the quote for larger projects.

Revisions

Each package includes the stated rounds of revisions. Extra rounds are available at the add-on price. You will review work on a private link before final files are released.

Your materials

Please send only photos, logos and words you have the right to use. You confirm you hold those rights.

Ownership and use

When the project is paid for, you may use the finished work to promote your business on any channel. We may show it in our portfolio unless you ask us not to. Music is licensed for use in the finished film only.

Cancellations and refunds

If you cancel before work begins we will refund what you have paid. If you are not happy with the result, tell us within seven days of delivery and we will work with you to put it right, or refund the project fee if we cannot.

Timing

Delivery dates are our best estimate and depend on receiving your materials and feedback promptly. We will tell you straight away if anything changes.

Contact

Questions about these terms: hello@pairwisestudio.com.

Last updated: November 2026.